Local Area Network (LAN)

Our Local Area Network operates on a TCP/IP-based foundation, delivering network speeds of both 100 and 1000 MBPS. The performance of our network is consistently monitored through LinkSys manageable switches. Physical connections are established using D-Link and Link Sys switches. We use Cisco Routers & RAD Modems, and employ Internet leased lines to establish robust connectivity.

Our Internet bandwidth is sourced from three distinct service providers, ensuring redundancy and reliability. We actively monitor bandwidth utilization through MRTG Graphs, enabling proactive management. To bolster security against malicious threats, Internet lines are secured by terminating them on Link Sys Firewalls.

Data Handling

Customer data handling within our network is strictly prohibited, with the majority of our tasks executed through secure remote access to customer environments. We enforce rigorous controls over internet and email access. Our backup policies are robust and tailored to address the distinct requirements of each process, ensuring meticulous implementation. Confidentiality agreements signed by staff members bolster data security, and access to printers is confined to controlled channels.

Accessibility & Security

We employ cutting-edge biometric access controllers to regulate entry into our office premises, with infrastructure dedicated to healthcare needs. Firewalls serve as the frontline defense, supported by comprehensive security policies spanning desktops, passwords, email, and domains. As an additional security measure, floppy, CD drives, and USB mass storage devices are disabled. Access to client systems requires mandatory user IDs and passwords. A 24/7 on-campus security staff ensures constant vigilance, while advanced anti-virus software guards against threats. For secure point-to-point network connectivity, routers are configured with Data Encryption Standard (DES) encryption at both ends.

IT Staff

We ensure round-the-clock availability of IT staff to guarantee uninterrupted service. Our IT team consists of certified professionals proficient in various technologies. In-house IT development teams are readily accessible to design and develop applications tailored to clients' unique requirements.

Monitoring

We conduct periodic network and host vulnerability tests to proactively address potential weaknesses. 3AG adheres to a schedule of routine internal audits to verify the integrity and security of our systems. Firewall logs are regularly scrutinized to ensure ongoing security.