Quality & Compliances

Overview

At 3AG, our dedication lies in meeting and exceeding customer expectations. We have meticulously designed systems and processes within our delivery engagement model to showcase our unwavering commitment to quality.

We proudly adhere to the ISO 9001:2015 Quality Standard guidelines, as audited and confirmed.

As integral members of the US Healthcare ecosystem, we uphold globally recognized standards for information security management systems. Our services prioritize information security and encompass a robust monitoring framework. This framework equips us with the capabilities to effectively manage risks associated with data security, both owned and handled on behalf of our customers. We steadfastly adhere to internationally defined best practices and principles.

Additionally, we are proud to announce our compliance with the ISO 27001:2022 standard for Information Security, cybersecurity, and privacy protection, as audited and verified.

We are a HIPAA certified institution

Strictly adhering to all HIPAA policies. With a team that is thoroughly trained and regularly audited to ensure compliance and safeguard patient information with the highest standards of security and confidentiality.

Given our concentration on the U.S. healthcare sector and clientele, we possess a profound comprehension of the significance of Protected Health Information (PHI). Our quality policies are harmonized with our clients' outsourcing goals to guarantee adherence and trustworthiness. Consequently, we've implemented numerous measures to safeguard the PHI entrusted to us.

Excerpt of the steps we've taken

24/7 On-Campus Security Staff

Ensure constant physical presence for enhanced security.

Biometric Access toWork Floor

Utilize biometric technology to restrict access to authorized personnel only.

No Mobile Phone Access on Work Floor

Provide a designated cabinet for securely storing digital devices during work hours.

Secure and DedicatedInfrastructure

Require login and ID authentication at desktop for shift start, ensuring access control.

Staff Screening andBackground Checks

Conduct thorough screenings and background checks before onboarding new team members.

Individual Confidentiality Agreement

Have all staff members sign a confidentiality agreement prior to onboarding

No Access toNetwork Printer

Restrict access to network printers to prevent unauthorized use.

HIPAA Training & Education

All employees at 3AG undergo comprehensive HIPAA training to familiarize themselves with

HIPAA Training & Education

All employees at 3AG undergo comprehensive HIPAA training to familiarize themselves with the requirements and regulations set forth by HIPAA. This includes understanding the importance of patient privacy, data security, and the consequences of non-compliance.

Business Associate Agreements (BAAs)

3AG enters into Business Associate Agreements (BAAs) with all clients and associates who may have access to PHI.

Business Associate Agreements (BAAs)

3AG enters into Business Associate Agreements (BAAs) with all clients and associates who may have access to PHI. These agreements outline each party's responsibilities regarding the protection and handling of PHI and ensure compliance with HIPAA regulations.

Protected HealthInformation (PHI) Encryption

All patient health information (PHI) transmitted or stored by 3AG is encrypted to safeguard

Protected HealthInformation (PHI) Encryption

All patient health information (PHI) transmitted or stored by 3AG is encrypted to safeguard it from interception or unauthorized access. Encryption protocols are implemented across all communication channels and storage systems to ensure the confidentiality and integrity of PHI.