Improve Patient Billing & Follow-Ups with 3AG

Overview

Many patients struggle to understand the complexities of insurance claim processing and are often unaware of their own responsibilities in this process. This lack of understanding can lead to confusion and delays in payments, making it challenging for healthcare providers to follow up and collect outstanding patient balances.

Without clear communication and guidance, patients may not realize what they owe or why, resulting in difficulties for both parties involved.

In most cases, hospitals and RCM firms are hesitant to bill patient liability when the balance is from a claim that is over a year old. While this practice protects your reputation as a hospital, it unfortunately contributes to your bad debt, as you must adjust the balance as uncollectible.

3AG offers you a comprehensive range of services that can help you avoid this situation of having uncollectible balances from old claims in your inventory, protect your hospital's reputation, and improve your financial health overall:

Eligibility Verification

3AG's specialist team conducts preliminary eligibility reviews at the time of admission. This process not only ensures that providers receive reimbursement for services rendered but also assists them in claims follow up & in turn helps in managing patient billing.

Patient Account Representatives

Our dedicated patient follow up and co-ordination representatives assist patients with their billing inquiries and payment arrangements at all times to ensure patient satisfaction and clear communication.

Timely Claim Processing (AR Maintenance)

With our advanced analytical tools & specialized Denial recovery team - We ensure all claims are submitted & processed promptly preventing delays that can lead to aged patient receivables, which eventually becomes uncollectible.

Efficient Follow-Up & Outreach Protocols

At 3AG, our proactive follow-up strategies & dedicated patient follow up team, engage patients early, reminding them of their financial responsibilities before balances become overdue.

Additionally, we ensure your patient's statements are generated and mailed/emailed regularly depending on the Patient Billing Cycle. We also make sure to send out reminder statements within a definite period of time to collect patient responsibilities.

Our experts in the patient follow-up team analyses and determines a claim's liability based on the insurance processing outcomes & when a patient is billed for co-pay or deductible we ensure that the patient liability is transferred in a timely manner. Which will then be followed up via statements, emails & patient contact via phone calls.